If you're reading this, it looks like you're considering placing an order. Many thanks! We're running out of biscuits so it would be a big help… Here are a few things you might like to know:
Please note: during exceptionally busy times it can take a day or two longer. If your order is urgent please let us know! Special Delivery parcels are always given priority in the dispatch department.
There are several express/priority options. In the UK, choosing the Recorded Delivery option guarantees express passage through the dispatch department and means the postie will ask you for a signature on delivery. Special Delivery is similar, but guarantees delivery the day after the parcel is posted. Outside the UK we offer an express airmail signed for service that gives a tracking number and should hopefully save a day off the transit time.
Occasionally, for large orders, we will send your parcel by a secure courier service, eg Interlink Express. If you have any specific delivery requirements please let us know.
If it's not convenient to have your order delivered to your home or workplace, don't despair! Most post offices have a system called Poste Restante. We send your parcel to you care of your local post office, marked "Poste Restante". You then pop along at your convenience to collect it! The Poste Restante system is normally free but may vary from country to country. If in doubt please enquire at your local post office to make sure they operate the service.
We've got a lovely new warehouse with state of the art security 24-hour security (burglars beware!), lots of hosiery, a sofa, digital TV, kettle, the works! If you'd like to visit feel free but please call first to make sure we're going to be there. The address is as above.
Your credit card will be discreetly billed as Pure Fiction Media SHQ. Pure Fiction Media Ltd is the name of our registered company. Some sites manually process your credit card details themselves and claim it to be a virtue. However, as your security is our number one concern, all transactions are processed on our behalf - and yours - by the encrypted servers of Secure Trading.
Credit card details you submit are protected by 128-bit SSL encryption between your PC and the server. Rest assured, no expense is spared where security is concerned.
Any information you supply as part of the ordering process is kept securely. No information is ever shared with third parties. We are registered under the Data Protection Act - registration number Z5684653. If you elect to join our mailing list for shop and site updates, you will get the occasional email from us to inform you about updates to the shop or site. And that's it. No spam. No third party advertising. No unsolicited offers. No viruses. In fact nothing at all except one or two updates per month with the earliest news about new developments.