We aim to ensure that you are delighted with every order from Stockings HQ, but for your added protection and peace of mind, we have established the following terms and conditions of sale. These terms do not affect your statutory rights as a consumer.
Stockings HQ is owned by Pure Fiction Media Ltd. Our registered address is 23 Woodside Industrial Park, Letchworth Garden City, Hertfordshire, SG6 1LA, United Kingdom. Our company registration number is 3375181. Our VAT number is 780339812. Our Data Protection Act registration number is Z5684653. Our inside leg measurement is 34.
If you would like to return something to us for an exchange or a refund, the address is:
Returns Department
Stockings HQ
23 Woodside Industrial Park
Letchworth Garden City
SG6 1LA
United Kingdom
We will happily exchange or refund any hosiery product that is defective, or that you return unopened in its original condition. If you have opened the packet only to discover that something does not fit, we will still normally exchange it for you at our discretion, but please email us first for instructions as there isn't usually much point in returning hosiery that has been worn! Nobody else offers that level of service. Satisfaction is guaranteed! All suspender belts, girdles, shoes etc, can, of course, also be returned for an exchange or refund if you try them and decide they either do not fit or do not meet your expectations.
You can cancel your purchase at any time after placing the order up to seven days after the receipt of the goods without having to give a reason. When you cancel you should return the products to us within 30 days. We will refund your money within 30 days of the cancellation.
If you order something that is out of stock we will normally send the majority of your order immediately with the missing item to follow. There is no extra delivery charge for this. If we run out of something permanently we will let you know and refund your card. Occasionally manufacturers drive us mad by being spectacularly late with deliveries. If we send a note saying something will follow in "a couple of weeks" but three weeks have passed without it appearing, please feel free to get in touch so we can advise the latest stock situation. We apologise in advance if this happens! You can of course request a refund or exchange of an outstanding item at any time.
If you have a complaint, please email us. We acknowledge complaints within five working days and will advise you long it will take to resolve the complaint, and keep you informed throughout the process.
Goods remain the property of Stockings HQ until payment is received in full. Your credit card will be billed discreetly as "Pure Fiction Media - SHQ". All orders are sent in plain packaging. There is no mention of the shop or site on the outside. If you are sending the order to someone as a gift and do not want us to include the invoice, please let us know via the comments box on the order form.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, or have any other customer services issues, please email us at customercare@stockingshq.com.