If you're reading this, it looks like you're considering placing an order. Many thanks! We're running out of biscuits so it would be a big help... Here are a few things you might like to know:
Payments can be made online in any one of three currencies: GB £ (Sterling), US $ and Euros.
Usually orders are despatched within one working day. Typical delivery times are:
Standard postage charges are as follows:
No fuss returns... we're not happy unless you are!
Buy in confidence: you can return anything you buy for a full refund or exchange at any time within 60 days of delivery. We will happily exchange or refund any hosiery product that is defective, or that you return unopened in its original condition.
All you have to do is return the item with a note of your order number (a copy of the invoice would be ideal) and clear instructions of whether you want a refund or exchange - and if so what for.
The returns address is: Returns Department, Stockings HQ, 23 Woodside Industrial Park, Letchworth Garden City, Hertfordshire, SG61LA, UK.
If you have a query on a product you've received, you can of course call or email us. Our email address is firstname.lastname@example.org. You can phone us on 01462 677970 (+44 1462 677970 outside the UK) from 9am-5pm Monday to Friday, UK time.
Best of all, you get to speak to a real person rather than one of those nasty automated answering system things that are designed to drive you mad.