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To: Jane Smith

"Your Message"

From: John Smith
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Gift Vouchers Information

Our gift vouchers are sent electronically on the date you specify to the email address given. Payment for the gift voucher will be charged on purchase, not on the date of issue. The value of the gift voucher is your choice, and you may purchase more than one gift voucher at the same time.

Confirmation of the gift voucher will only be sent to the purchaser once the order is confirmed by Stockings HQ, and will not be valid until a confirmation email is received. Gift vouchers can only be cancelled by the purchaser within 1 working hour of purchase. Gift vouchers cannot be returned, and cannot be used to purchase another gift voucher.

Items bought using gift vouchers can be returned or exchanged as normal. Any additional sum paid over and above the gift voucher value will be refunded and a credit balance for the remainder will be retained to use later. If you spend more than your gift voucher value you can pay the additional money at checkout. If you spend less your account will retain a credit balance to use later.

How to redeem a gift voucher

  • Gift vouchers are assigned to the account associated with the recipient's email address. So, if you already have a Stockings HQ shop account at the email address at which you received the voucher, please log in. If not, please register a new account with that email address. It only takes a minute.
  • Once you have logged in, please go to the "Your account" section from the "your account" link at the top right hand corner of any page of the site.
  • You will then see a section called "Your Gift Vouchers". Click on this, and you will be able to add the voucher to your e-wallet. You will see that the voucher amount has been added to your e-wallet balance, and it can now be used to pay for an order on the checkout page.
  • Simply click on the "Pay by card" option and you will be prompted to use the e-wallet balance.