| Sending gifts to forum members: free re-mailing service |
Mon, 26 November 2007 11:26 |
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We're pleased to announce a new service for anyone who:
- wants to receive a parcel from another forum member without giving their address
- wants to send a parcel to another forum member (with their permission!) when they don't know their address
- wants to send a parcel to another forum member (with their permission!) without revealing their own address.
… even for gifts that do not come from the Stockings HQ shop!
At Stockings HQ, customer safety and security is our top concern. Every so often forum members like to send each other presents, and by putting "XXXX c/o SHQ forums" in the delivery address of a Stockings HQ shop order, we are able to forward them on.
However we are aware that occasionally one forum member would like to send another a gift that is not from the SHQ shop. This puts the recipient in the awkward position of having to reveal their home or work address, and we really don't recommend doing that to strangers you meet on the internet.
As a service to forum members (and in gratitude for your contributions) we'd like to offer everybody a free re-mailing service for any product from anywhere (as long as it's nothing illegal and as long as the recipient gives his or her permission to receive it).
This is how it works:
1. If you want to send a forum member a gift from the SHQ shop, simply put the customer's forum name, c/o the SHQ forums, in the delivery address field. For example:
"XXXX c/o SHQ forums" (obviously substituting the person's name where you see XXXX)
We will then send a private message to the person concerned, make sure they are happy to receive the parcel, and then ask them for their address (if we don't already have it) so we can send it on.
2. By default, the invoice will show a customer's billing name and address. If you do not want the copy of the invoice to be sent with the parcel (therefore keeping a degree of anonymity), just state "DO NOT SEND INVOICE" in the comments box on the order form.
3. If you want to send a product from somewhere else, just state the following in the delivery address field of your order:
XXXX c/o SHQ forums
Stockings HQ
23 Woodside Industrial Park
Letchworth
Hertfordshire
SG6 1LA
(obviously substituing the name for XXXX)
As soon as the delivery arrives, we will contact the forum member, as before, and send it on. As we can't guarantee that other web sites will give customers the ability to add notes to orders, we will not, by default, enclose the invoice with the re-sent parcel. If you want us to send it anywhere else or just shred it, please just let us know.
4. It you are ordering from elsewhere, it would help if you sent me a private message here, so we can watch out for the incoming parcel and make sure it is forwarded as soon as it arrives. (Obviously we cannot be held responsible for the standard or timeliness of deliveries from other companies. If a parcel gets lost in the post on the way to us, we will help where we can, but your claim would be with the original sender.)
This is a completely free service. We will cover the cost of the postage to forward the parcel, as it's a small price to pay to guarantee the safety and security of forum members. We do, however, reserve the right to check the contents of any parcel coming in from outside before sending it on, as we don't want to find we're suddenly, for example, unsuspectingly running a drug courier franchise!
REMEMBER: If you want to send another forum member a parcel, you MUST get their permission first. We won't send anything to anybody that they neither want nor expect. If the recipient does not want us to forward a parcel, or if they do not respond to our message confirming their address, we will contact the sender and arrange to return it to them.
I hope that all makes sense! While I'm sure that all SHQ forum members are decent, honest people, remember it pays to be careful, and if we can assist with that we're only too glad to be of service.
David@SHQ
PS As we're covering the cost of the ongoing postage, we'd appreciate it if you could keep the size of the parcel to a reasonable level. If you want to send a tumble dryer we may have to come up with alternative plan.
[Updated on: Mon, 26 November 2007 13:11]
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